city4d FAQ

When you register on city4d, we ask for your full legal name, email address, date of birth, phone number, and national ID number. We also request proof of address (utility bill, bank statement, or government document). This information is required to verify your identity and comply with anti-money-laundering regulations. We encrypt all data and store it securely. Your information is used only to operate your account and process transactions — we do not share it with third parties except where required by law or to process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment.

On the city4d login page, click the "Forgot password?" link. Enter your email address or username. We will send a password reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. For security, we do not reset passwords via phone or chat — only via email. If you cannot access your registered email, contact our support team with proof of identity and we will assist you.

If a deposit or withdrawal does not complete, the funds remain in your original payment method (bank account, e-wallet, or e-wallet). City4d does not hold incomplete transactions. Check your transaction history in your city4d account to see the status. If a transaction shows as pending, wait for your payment processor (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) to confirm it — this typically takes a few minutes to several hours depending on the method. If a transaction fails, you will see an error message. Contact our support team with your transaction ID and we will investigate. Do not attempt the same transaction multiple times, as this may result in duplicate charges from your payment method.

Yes. City4d accepts deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet bank transfers. You can also deposit via e-wallets (mobile banking, local payment, online payment, e-wallet) and mobile banking. When you initiate a deposit, select your preferred payment method from the list. Follow the on-screen instructions to complete the transfer. Bank transfers typically process within one business day. E-wallet transfers usually complete within minutes. All transactions are encrypted and logged in your account history. If you have questions about a specific payment method or need help with a transfer, contact our support team.

RTP stands for Return to Player. It is a percentage that describes how much of all money wagered on a slot game is returned to players over a long period of time. For example, a slot with returns an average of 96 cents for every dollar wagered, with 4 cents going to the house. RTP is calculated over thousands of spins, not individual sessions. Each spin is independent and random. City4d displays the RTP for each slot game in the game details. Different slots have different RTPs — some are non-specific info, others non-specific info or higher. RTP does not guarantee winnings in any single session. It is a statistical measure used over time.

Bonus offers on city4d come with specific terms and conditions. A typical bonus may include a deposit match (for example, a match on your first deposit) or free spins on selected slots. Bonuses usually carry a playthrough requirement — you must wager the bonus amount a certain number of times before you can withdraw winnings. Bonuses may be restricted to specific games or game categories. Some bonuses expire after a set period (for example, 30 days). Read the full terms of any bonus offer before accepting it. Terms are displayed in your account under "Promotions" or "Bonuses". If you have questions about bonus terms, contact our support team. Bonus terms vary by offer and may change seasonally.

City4d provides several account-control tools to help you manage your account securely. You can update your email, phone number, and payment method through your account settings. You can enable two-factor authentication (2FA) via email or SMS to add an extra layer of security. You can view your complete transaction history, including deposits, withdrawals, and game activity. You can reset your password at any time. You can also review your account verification status and re-submit identity documents if needed. If you suspect unauthorized access, reset your password immediately and contact our support team. All account changes are logged and encrypted.

To contact city4d support, use the in-app chat feature or send an email to our support team. In-app chat is available during business hours and typically responds within one hour. Email support is available 24 hours a day. When you contact support, provide your username, a clear description of your issue, and any relevant transaction IDs or screenshots. Our team is available in Indonesian and English. For account security issues, payment problems, or game disputes, include as much detail as possible so we can assist quickly. Support tickets are tracked and you will receive updates via email or in-app notification as your issue is resolved.