city4d Transaction History – Dragon Tiger, Sic Bo & Live Roulette

Accessing your transaction history on city4d

Log into your city4d account and navigate to the "Account" or "Dashboard" section. Look for a "Transaction History" or "Ledger" tab. This opens a table displaying all your account movements, sorted by date (newest first by default). Each row shows the transaction date, type, amount, balance after the transaction, and status.

The transaction history page is available on desktop and mobile. On mobile, the table may condense to show fewer columns; tap any row to expand and see full details. You can filter by date range, transaction type (deposit, withdrawal, bet, payout), or game category (live casino, sportsbook, slots). Export options let you download your history as a CSV or PDF file for personal records or tax purposes.

Each transaction entry includes a unique reference ID. This ID is crucial if you need to dispute a transaction or contact support. When you report an issue, provide the reference ID so our team can instantly locate the exact transaction in our backend system.

Transactions are recorded in real time. When you place a bet on Dragon Tiger or Sic Bo, the bet amount appears in your history immediately. When the round settles, a second entry records the payout (or loss). Deposits appear the moment your payment clears; withdrawals appear when you submit the request, with a status indicator showing whether the request is pending, approved, or settled.

Understanding transaction types

Our city4d transaction history categorizes entries into several types:

• Deposit: Money you transfer into your city4d account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Status shows "Completed" once the payment clears.
• Withdrawal: Money you request to move from city4d back to your bank or e-wallet. Status progresses from "Pending" (submitted) to "Approved" (verified) to "Settled" (funds sent to your bank).
• Bet placed: A wager on a live-dealer table, sportsbook match, or slot game. The amount is deducted from your balance immediately.
• Bet settled: The outcome of your wager. If you won, the payout is added to your balance. If you lost, the entry shows a zero or negative amount (loss).
• Bonus credit: Promotional funds or bonus offers applied to your account (if applicable).
• Adjustment: Manual corrections made by our support team (e.g., reversal of a disputed transaction).

Tracking your balance over time

Each transaction entry shows your account balance after that transaction settles. This running balance lets you see how your account has grown or shrunk over a session or a longer period. If you notice an unexpected balance change, scan your transaction history to identify which transaction caused it. For example, if your balance dropped by a large amount, look for a withdrawal request or a series of losing bets.

Filtering and exporting transaction history

Our city4d platform provides several filters to narrow your transaction history:

1. Date range: Select a start and end date to view only transactions within that window. Useful for reviewing a specific week, month, or session.
2. Transaction type: Filter by deposit, withdrawal, bet, payout, or bonus to isolate specific activity.
3. Game category: View only transactions from live casino, sportsbook, slots, or esports.
4. Status: Filter by completed, pending, or failed transactions.

Once you have filtered your history, you can export the results as a CSV (comma-separated values) or PDF file. CSV exports are ideal for importing into spreadsheet software for personal analysis. PDF exports are formatted for printing or archiving. Both formats include all visible columns: date, type, amount, balance, status, and reference ID.

Deposits and withdrawals in your history

Deposit entries show the payment method you used (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank name), the amount, and the timestamp. Once a deposit clears, its status changes to "Completed" and your balance updates. If a deposit fails (e.g., insufficient funds, payment gateway error), the status shows "Failed" and your balance is not affected.

Withdrawal entries progress through multiple statuses. When you submit a withdrawal request, it appears as "Pending" in your history. Our compliance team reviews the request to verify your identity and ensure the withdrawal amount does not exceed your balance. Once approved, the status changes to "Approved." Finally, when your bank processes the transfer, the status updates to "Settled." Settlement timing depends on your bank — typically 1–3 business days for bank transfers, and 1–2 hours for e-wallet transfers.

If a withdrawal is rejected (e.g., your identity verification is incomplete), the status shows "Rejected" and your balance is refunded. You can then resubmit the withdrawal once you have resolved the issue.

Your transaction history is the source of truth for your account. Every deposit, bet, payout, and withdrawal is recorded with a timestamp and reference ID.

Game outcomes and bet settlement in history

When you place a bet on a live-dealer table like Dragon Tiger, Sic Bo, or live roulette, two entries appear in your transaction history: one for the bet placement and one for the settlement. The bet placement entry shows your stake being deducted. The settlement entry shows the outcome — either a payout (if you won) or a loss (if you lost).

For example, if you bet our welcome offer on Dragon Tiger and the Dragon wins, your history shows:

• Entry 1: "Bet placed – Dragon Tiger" – Amount: –our welcome offer – Balance after: our welcome offer
• Entry 2: "Bet settled – Dragon Tiger (Win)" – Amount: +our welcome offer – Balance after: our welcome offer

Sportsbook bets (Liga 1, Piala AFF, MotoGP) follow the same pattern. Slot games may show a single entry per spin or session, depending on how the game is configured. Your transaction history always reflects the net result — what you wagered and what you received.

Using transaction history for dispute resolution

If you believe a transaction is incorrect — for example, you think a payout was miscalculated or a withdrawal was not processed — your transaction history is the first place to check. Review the entry, note the reference ID, and compare the amount to the game rules or settlement terms.

If you still believe there is an error, contact our support team via in-app chat or email. Provide the transaction reference ID and a clear description of the issue. Our team will review the transaction in our backend system, cross-check it against the game outcome or payment record, and respond with an explanation or correction.

Most disputes resolve within one business day. If we find an error on our side, we correct your balance immediately. If the transaction was correct, we explain the settlement rules so you understand the outcome.

Privacy and data retention

Your transaction history is private and encrypted. Only you and our compliance team can access it. We retain transaction records indefinitely for regulatory compliance and dispute resolution. You can download and archive your history anytime via the export function.

Our city4d platform encrypts all transaction data in transit and at rest. Payment information (bank details, e-wallet credentials) is tokenized — we never store raw card or account numbers in your transaction history. Only the payment method name and the transaction amount are visible.

Transaction history — a summary

Your city4d transaction history is a complete record of your account activity. It tracks deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers; withdrawals to your registered payment method; bets on live-dealer tables (Dragon Tiger, Sic Bo, live roulette), sportsbook matches (Liga 1, Piala AFF, MotoGP), and slots; and all payouts and losses. Each entry includes a timestamp, reference ID, amount, and running balance.

You can filter by date, type, category, and status, then export your history as CSV or PDF. This data is essential for personal record-keeping, tax purposes, and dispute resolution. If you notice an unexpected transaction or balance change, your history provides the evidence to investigate and resolve the issue with our support team.

Whether you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, your transaction history is maintained with the same security and accuracy. Access it anytime from your city4d account dashboard on desktop or mobile.