city4d Platform Privacy Notice

This page describes what we collect when you use city4d and how we keep that data protected. We collect personal information to verify your identity, process your payments, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we encrypt all sensitive information.

When you create an account on city4d, you provide your name, email, date of birth, and national ID number. We use this information to confirm your identity and prevent fraud. Your data is stored securely and accessed only by authorized city4d staff and our payment processors.

Our privacy practices apply to all users of city4d, whether you access via desktop, mobile app, or web browser. This notice explains what data we collect, how we use it, who we share it with, and what rights you have.

What data we collect on city4d

We collect personal data in two categories: information you provide directly, and information we collect automatically.

Information you provide: When you register on city4d, we ask for your full legal name, email address, date of birth, phone number, and national ID number. We also collect proof of address (utility bill, bank statement, or government document). This information is required to verify your identity and comply with know-your-customer (KYC) regulations.

When you deposit funds on city4d, we collect payment method details — your bank account number, e-wallet account, or card information. We do not store full card numbers; our payment processors handle that data securely. We record the amount, date, and payment method for every transaction.

Information we collect automatically: When you use city4d, we log your IP address, device type, browser type, and approximate location (based on IP geolocation). We record your login times, session duration, and the games or markets you access. We use this data to detect fraud, prevent unauthorized access, and improve our platform.

Cookies and tracking on city4d

We use cookies to remember your login status, language preference, and betting history. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but some city4d features may not work properly without them.

We do not use third-party tracking cookies or sell your browsing data to advertisers. Our cookies are used only to operate city4d and improve your experience.

Data note: We collect only the minimum data necessary to operate city4d and comply with law. We do not ask for unnecessary personal information, and we do not retain data longer than required.

How we use your data on city4d

We use your personal data for the following purposes:

Identity verification: We verify your identity to prevent fraud and comply with anti-money-laundering (AML) regulations.
Payment processing: We use your payment method to process deposits and withdrawals. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle this data securely.
Account management: We use your email and phone number to send account notifications, password reset links, and security alerts.
Fraud prevention: We analyze your login patterns, betting behavior, and transaction history to detect suspicious activity.
Legal compliance: We retain records of your identity, deposits, and withdrawals to comply with tax and regulatory requirements.
Customer support: We use your account history to assist with disputes, payment issues, and game rule questions.

We do not use your data for marketing purposes unless you opt in. We do not sell your data to third parties. We do not share your data with other gaming platforms or advertisers.

We share your personal data only with the following parties:

Payment processors: When you deposit or withdraw on city4d, we share your payment method and transaction details with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). These processors handle your data according to their own privacy policies.

Legal authorities: We may disclose your data to law enforcement, tax authorities, or regulators if required by law or court order. We will notify you of such requests unless prohibited by law.

Service providers: We use third-party vendors for data hosting, email delivery, and fraud detection. These vendors are contractually bound to protect your data and use it only for the services we request.

Our servers may sit outside your jurisdiction. Your data may be transferred to and stored in countries with different privacy laws. By using city4d, you consent to this transfer.

We at city4d encrypt your data, limit access to authorized staff, and comply with data protection regulations.

city4d privacy team

How we protect your data on city4d

We use industry-standard security measures to protect your personal data. All data transmitted to and from city4d is encrypted using SSL/TLS protocol. Your account balance and transaction history are encrypted at rest. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

We limit access to your personal data to authorized city4d staff and our service providers. All staff members sign confidentiality agreements. We do not store your full payment card details — our payment processors handle that information securely.

However, no security system is completely impenetrable. We cannot guarantee absolute protection against all threats. If you suspect unauthorized access to your city4d account, reset your password immediately and contact our support team.

Your rights regarding your data on city4d

You have the right to access, correct, and delete your personal data, subject to legal retention requirements. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within 30 days.

You can update your email, phone number, and payment method through your city4d account settings. If you need to correct your name or ID information, contact our support team — we may require re-verification.

You can request deletion of your account and associated data. We will delete your account within 30 days, but we may retain transaction records for tax and regulatory compliance (typically 5–7 years).

How long we keep your data

We retain your personal data for as long as your city4d account is active, plus a retention period after closure. Transaction records are retained for at least 5 years to comply with tax and anti-money-laundering regulations. Account verification documents (ID, proof of address) are retained for 3 years after account closure.

If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Contact us about privacy on city4d

If you have questions about our privacy practices, want to access your data, or wish to file a complaint, contact our support team via in-app chat or email. We will respond within 30 days. Our support team is available in Indonesian and English.

If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority.

City4d privacy — summary

We at city4d collect personal data (name, email, ID, address, payment method) to verify your identity and process your transactions. We encrypt all data in transit and at rest. We do not sell your data to third parties. We share your data only with payment processors, legal authorities (when required), and service providers bound by confidentiality agreements.

You have the right to access, correct, and delete your data. We retain transaction records for 5–7 years to comply with tax and regulatory requirements. Our support team is available to answer privacy questions and assist with data requests.

For more information about our privacy practices, contact our support team. We are committed to protecting your personal data and complying with applicable privacy laws in all jurisdictions where city4d operates.